Managing various things online is required as part of covid and work-from-home scenarios. To manage all the employees remotely, a variety of software applications and apps were required. HR’s responsibilities include managing employees’ performance, salaries, deductions, perks, leave requests, pensions, and more. The best way to handle all of these is to use hospitality payroll software like Paylocity that manages all payroll and HR functions. Besides that, it can be used to train customers and employees as well if they have performance gaps.

By using such software, HR can simplify their task. However, organizations across various industries need to examine their employee performance expectations more closely. A bad performance by your team can cause a lack of motivation, creativity, and revenue decline. Performance gaps can be indicative of a larger problem that is difficult to diagnose. Here are some tips for bridging the performance gap in your team.

Evaluate the performance of your team.

First, you should gather a detailed and objective analysis of the current state of your team. When the metrics are inaccurate, you will get the wrong solutions. Thus wasting time, money, and other resources and leaving the real issue unsolved.  It can be controlled with the help of modern management tools like spider impact.

You should avoid assuming what works for your team when determining what causes a performance gap. Instead, consider these reasons:

  • Inadequacies in your team’s skills and talent.
  • Unrealistic expectations.
  • A lack of consistency in your leadership and policies.
  • An insufficient level of engagement.

Identify skills gaps

Close your performance gap with full team involvement. You must identify each team member’s abilities, and determine whether they match the skills that will be needed. Due to the pandemic, some of your team members may have taken on roles and responsibilities that aren’t fit for their skill set. Analyzing the skill gaps in your company will help you figure out what skills your employees have and what skills they will need to improve.

Develop a targeted training program

Before developing a targeted training program, you’ll have to determine what skills each employee has. By combining team member self-assessments with company assessments, you can gather this information. 

An assessment or meeting with members of the team is a great way to gain a deeper understanding of their skills and how they are capable of closing the gap.

You need to know your team to create an effective, customized training program. That means designing a training program based on how they work and their needs. Here are a few things to consider:

  • Team diversity.
  • The technology that is available to the team.
  • Their learning styles.
  • Geographic location.
  • Communication barriers.  

Establish clear expectations and foster ownership

Members of your team need to understand their roles, what resources and tools they need to succeed, and the expectations you have of them. 

By sharing the KPIs, you can help them understand their responsibilities and expectations. They’ll know what they need to do to fulfill their role effectively, and they’ll take more responsibility for it as well. For instance, dashboards can display and measure all of your key data and performance metrics. When you have a clear understanding of what each member of your team is responsible for, then you can measure their performance, which will narrow the performance gap.

Encourage a positive work environment.

You’ll find that if your team understands what they should (and shouldn’t) do to reach peak performance, they will take responsibility for their role more often. 

As a leader, you can demonstrate to your team how necessary it is to establish an open-door policy and emphasize your appreciation of their efforts in several ways. You can create an incentives program to achieve that. For example, suppose a team member achieves his target goal before the month-end, you can provide them incentives. Employers can boost employees’ performance by providing incentives and giving them a target to strive for. As an incentive, providing freebies like restaurant vouchers, holiday trips, or game tickets may act as a catalyst that motivates everyone to work harder and surpass goals. The incentive could even push the performance gap closer sooner.


If you want to close the performance gap between your team and the industry, you must have accurate metrics, measurable objectives, and transparency within your team. That way, it will be easy for you to determine what is causing the gaps to affect employee morale and company performance.

When you’ve identified what is contributing to employee performance issues, set clear expectations and realistic targets without burning employees out. Every team member must know exactly what they need to do to do their best and close the gap.